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Innovative industry specific solutions
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Proven results with scalable and secure chatbot, voicebot, virtual agent and live chat solutions
Designed to meet specific industry needs and requirements
Personalised and convenient digital support and self-service capability
Sector specific language & terminology
Flexible & reliable
Unlimited integration options
Solution customisation for industry and brand alignment
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Book a DemoDelivering real results across industries
Financial Services
Retail
Travel & Hospitality
Government
Telecommunications
Utilities
Insurance
Healthcare
Charities
Improved customer satisfaction
Reduced operating costs
Faster issue resolution
Improved customer retention
24x7 customer support
Increased sales
Industry Expertise
Our industry specialists provide the consultation you need to deploy and maintain successful solutions.
We know the best ways to implement our conversational platform to create tools that deliver the right experience for your specific use cases.
Sector-Specific Knowledge Packs
01
Knowledge packs for each industry with sector-specific intent libraries for successful implementation
02
Terminology, abbreviations and conversation flows to deliver results in days and weeks not years
03
Continuous updating and moderation of knowledge packs by our expert team to incorporate the latest learnings and insights
Book a consultation with one of our industry experts
Book a ConsultationV-Person and V-Studio Solutions for Every Industry
We build the right solution for every use case
V-Person for Finance
Gone are the days of traditional banking hours. Financial organisations must meet the needs and lifestyles of customers.
Customers want:
- Easy access to banking and support 24/7
- Secure & reliable communication when and how they choose
Creative Virtual enables financial services organisations to deliver the highest levels of support. With our V-Person and V-Studio solutions businesses have the right digital tools to ensure they meet the needs and expectations of customers, agents, advisors and lenders.
Arrange a consultation with an industry expert
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Insurance
To be relevant and competitive, insurance companies need to be offering digital, 24/7 support and self-service that is both personalised and convenient.
Brands that aren’t rising to that challenge are losing customer loyalty and trust. They are missing out on increased sales revenue, and are dealing with high levels of customer churn and agent dissatisfaction.
In short, they are failing to meet the needs of their policyholders and agents.
Our V-Person and V-Studio solutions can rectify this. Giving customers and agents the necessary tools that meet the needs and experience expectations of the digital consumer including:
Filing claims
Selecting coverage
Confirming payments
Updating policies
Understanding benefits
Personalised real-time support for policyholders and agents
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Telecommunications
The reliance and importance of telecommunications continues to grow exponentially in an increasingly online, connected, digital-first world.
Customers want easy, convenient communications with their telco provider. There are many requests, issues and information requirements that customers want help with from their provider:
Troubleshooting device issues
Making and scheduling payments
Reviewing rates and fees
Comparing plans and packages
Upgrading plans
With our V-Person and V-Studio solutions telecommunications providers can deliver personalised support in whatever channel the customer wants, at the time they need it, and provide step-by-step troubleshooting guidance.
Using conversational AI solutions as part of a customer experience toolkit, telecommunications provider can deliver faster resolution times, decrease support ticket waiting times, increase customer satisfaction, and positively impact revenue with agent time used for high-value customer engagements.
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Healthcare
Healthcare providers are under enormous pressure to improve patient support with better and easier digital options.
Our V-Person and V-Studio solutions help healthcare providers improve the online experience. Our solutions enable faster, timely and convenient access to accurate information when and where required, as well as ease the workload of employees handling an overwhelming number of queries.
Arrange a consultation to see how our solutions can help deliver better online experiences
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Government
All levels of government – local, regional and national – are expected to deliver a quality, convenient, and timely service to citizens.
When budgets are limited and there is an enormous amount of information and a number of different enquiries, a flexible, sophisticated conversational AI solution will deliver on the needs of citizens and relieve the pressures on government.
With our V-Person and V-Studio solutions local, regional and national government can greatly improve digital experience for citizens and employees while reducing support costs and providing a better quality of information.
Arrange a consultation to see how our solutions can help deliver better services to citizens
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Charities
Every day charitable organisations face the challenge of keeping operating costs low while still making sure the information required by their community, donors, volunteers and employees is shared accurately and accessed easily.
Our V-Person and V-Studio solutions deliver significant efficiencies, cost savings as well as better online experiences with anytime accessibility to accurate information.
Arrange a consultation to see how our V-Person for Charities solutions can help you
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Retail
In the digital world customer expectations are a seamless, personalised, anytime, anywhere retail experience.
This means ease in searching for products, a simple buying process, secure payment and accurate delivery tracking, and status updates real-time.
Our V-Person and V-Studio solutions enable personalised, seamless and secure retail experiences, with unlimited integration and customisation options, including with reward and loyalty programs.
Arrange a consultation with one of our industry experts
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Utilities
We can’t live without utilities. They are one of life’s necessities.
Immediate, individualised assistance and access to answers is vital to meet the busy, on-the-go lifestyles of consumers who need anytime, anywhere digital support from their utility providers.
Our V-Person and V-Studio solutions enable utility providers to give 24×7 support to customers, provide self-service capability for account management, and ensure the delivery of answers to queries real time, any time.
Arrange a consultation with one of our industry experts
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Travel & Hospitality
Consumers expect access to the most reliable, up to date information when researching and booking a trip. And they expect to be able to book their trip at their convenience.
The entire travel journey – from researching a trip, completing a booking, making payment, then arriving at the destination and then getting home again – needs to be a seamless, easy, stress-free experience.
With our V-Person and V-Studio solutions for travel, consumers get exactly what they want – a seamless booking and payment experience, 24×7 support to answer any questions and have peace of mind, and access to all their travel information when they need it.
Book a demo to see how we deliver great experiences for the travel industry
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.
V-Person for Education
Educational institutions adopting conversational AI solutions are transforming the way they engage and interact with students, and enabling faculty to deliver better academic experiences.
From powering virtual ‘teaching assistants’ that can respond to questions, suggest reading and learning materials, and provide instant feedback, through to chatbots that provide answers about courses, enrollment, deadlines, teaching staff, financial aid, scholarships amongst numerous other topics, conversational AI solutions are ensuring students and staff alike have access to the information they need, when, where and how they want.
Our V-Person and V-Studio solutions for education enable institutions to deliver personalised support to every student (current and prospective) and faculty member 24/7. Our solutions are enhancing the academic experience for all. Streamlining administrative tasks and embracing automation and self-service, ensures that staff time is focused on academic advancement and student interaction. With our conversational AI solutions, institutions can deliver personalised teaching that is commercially viable, and ensure they cater to the special needs of students, adjusting teaching methods and strategies as needed.
Book a demo to see how our V-Person for education enables great students and faculty experiences
Book a demo and see how we can create a customised solution to meet your industry-specific and business needs
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.