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Voicebots 2.0: Conversations worth having
Talking your talk. Hearing what you say.
Personalizing the conversation.
Personalizing the conversation.
Always available to listen and help: immediately, any time, and with exact answers.
Provide a personal service to customers who want to talk.
Conversations indistinguishable from human-to -human interactions.
Comprehensible and natural sounding.
Can handle with complex queries and handle multiple interactions simultaneously.
Integrate with any channel: web, messaging platforms, mobile apps, phone.
Bring efficiencies to contact centers.
Provide support to contact center agents passing knowledge real time, to enable a better customer experience.
Can understand intent and when necessary hand over to the right human agent to deal with a the caller’s enquiry.
Answer using content that is owned and curated content and/or AI generated but with the brand in full over-riding control of all responses.
Contact us to schedule a consultation
Arrange a consultationMore than talk: a great experience
Voicebots for Customer Service
- No wait times
- 24×7 customer service
- Immediate response to questions
- Convenience – easier to talk than type
Voicebots for Employee Support
- Answer queries
- Provide support
- Complete actions
- Conversations in preferred language
- 24×7 support
Voicebots for the Contact Centre
- Handle common queries automatically
- Gather necessary information and security checks
- Eliminate wait times
- Any necessary handover to human agent comes is accompanied with full conversation details to enable speedy resolution
Benefits
Enhanced customer experience
Increased operational efficiency
Improved employee and contact center agent productivity and morale
Voicebots: the customer’s friend
Ultimate convenience
- No manual input of information
- Easier to talk than type
- Immediate response, zero wait time
Servicing an always-on society
- Any location and time zone – 24×7
- Any device, any platform, any app
- Any language
Natural way of communicating
- Generationally popular
Personalised experiences
- Utilises customer data and preferences
- Contextual conversations