We’re living in the fast lane. No time to type. Say it and it must automatically be. Alexa, Siri, Google Assistant. We speak and our wish is (hopefully) granted. Quicker than writing. More natural to us than typing. We are all loving voice. 

And when there’s talk there is (hopefully) listening. Today there are half a billion (2024) podcast listeners, up from 275 million just five years ago (2019), and they have over 4 million podcasts to choose from. 

Everyone wants to talk but who is going to listen, and also answer. Voicebots that’s who. Today’s voicebot, powered by all the latest in conversational AI technology, has transformed voice and made it a star; and the conversational channel of choice. 

It is no wonder that voicebot usage is on the rise. Just like chatbots are engaging in human-like conversations, so too are voicebots. Gone are the days of the robotic, synthesised sounding voicebot. Voicebots are now human-sounding, and change intonation, pitch and pace depending on the conversation context and the emotion/s the customer is displaying. Understanding accents, slang and multiple languages is no problem for today’s voicebots powered by the most advanced AI and voice technologies. 

The customer interrupts the voicebot mid-sentence. No problem, the voicebot can easily switch topics and respond to the interruption seamlessly. Changing tack and topic mid-conversation, is a naturally human trait, and voicebots take it in their stride, but are adept at moving the conversation towards satisfactory resolution. 

Expertise in voice technologies, conversational AI and leveraging the correct AI platform to accommodate multiple integrations are the foundations for a voicebot that will deliver tangible business value. These foundations must be supported by an experienced conversational AI team, who are qualified and understand how to engineer an industry specific voicebot solution that engages in the personalised, human-like, natural way that every customer expects. 

Creative Virtual, with its V-Studio and V-Person solutions are highly experienced in bringing together multiple technologies: speech to text, natural language understanding, intent detection, value extraction, text to speech, multi-turn conversations, context and dialogue policy, in the correct combination that creates the most advanced voicebots, that are brand and industry relevant.   

In the age of the ‘customer experience economy’ businesses that don’t have a voicebot as part of their digital toolkit to serve customers are at a significant disadvantage. 

Contact us to hear more and see a demonstration of the voicebots we have created for major brands, and join the voice revolution.