Over the past couple of years, the education sector has needed to embrace new technologies to 1) deliver high standards of education and 2) attract and retain top teaching talent.
The pandemic that swept the world in 2020 accelerated the adoption of online learning technology and was a positive catalyst for educational institutions to look at ways to better leverage technology to streamline and quicken administration, as well as better educate and engage all their stakeholders.
From pre-school to tertiary, post-graduate and research institutions there are increasing demands and requirements from and of all education stakeholders. Conversational AI solutions adopted by educational institutions are enabling institutions to provide quick and personalised services to students, prospective students, academic and administrative staff, as well as parents.
Students
Chatbots and voicebots can provide a 24×7 service to students, ensuring an immediate response and meeting student expectations of anytime availability that they are used to from consumer brands. Leveraging rich data analytic capabilities personalised responses are tailored for each student, ensuring their interactions are relevant to them, accurate and create a strong relationship between the institution and student, leading to highly engaged students.
Conversational AI solutions can be used both for a range of administrative tasks as well for providing better teaching and learning experiences.
Administration
- The volume of student enquiries peak and trough at different times throughout the academic year. Chatbots can handle these increases without any impact on performance, maintaining immediacy and accuracy of replies.
- Common student enquiries about, for example, courses, exams, assignments, registration, financial support, scholarships and fees, can be answered by a chatbot, providing personalised responses based on a students’ particular circumstances. Where necessary, either through sophisticated analytics that identifies that need or from a direct request, the chatbot can seamlessly connect the student to a human. And chabots can answer questions from students in the student’s language of choice.
- Chatbots can handle multiple requests from a student. There is no ‘on hold’, consulting or handing over to another party or department. In a single interaction, chatbots answer and resolve all the questions/queries put forward by a student.
- Student onboarding and orientation support can be provided by chatbots giving students a seamless entry into their educational faculty and institution of choice. This ensures students can be fully immersed and engaged with the institution and all it has to offer quicker and in a way that is highly personalised.
Learning
- Using chatbots, students can receive personalised learning experiences. Leveraging sophisticated data analytics, based on a student’s academic record and their data, the ‘teaching assistant chatbot’ can suggest reading and learning materials that match the requirements and capabilities of a student, at a pace that suits their learning.
- Every student has different interests, and personalised content based on these interests can be provided to students when conversational AI is used in the educational environment. Teaching, content level, and media type can be adjusted based on the student’s abilities, and the stage of their learning journey, giving students the right tools to perform to their best.
- Chatbots can be leveraged by teachers, helping and coaching them on how to deal with students across the learning spectrum, recommend engaging teaching methods, and the best use of different materials and tools to aid learning.
- Chatbots can be used for on-demand learning with access to a teaching assistant at the convenience of a student and to match their learning pace, and preferred learning language.
Our V-Person and V-Studio solutions for education can provide conversational AI chatbots for education capable of all the above. Our solutions are enhancing the academic experience for all. By streamlining administrative tasks and embracing automation and self-service, more staff time is focused on academic advancement and student interaction.
With our conversational AI solutions, institutions can deliver the highest levels of education in an environment that is supportive, engaging and focused on delivering great experiences for students and staff equally.
