This large Telecommunications Company had prioritised the customer experience and turned to conversational AI to:
- Provide a better user experience for online help
- Reduce the number of calls made to the contact centre
- Improve reporting for better customer insights
As part of their vendor selection process, they set a challenge: 24 hours to build a working integration with their existing content repository. Our experienced and expert team delivered on this, excelling in terms of quality, deployment and time.
