Age UK is using conversational AI technology to:
- Give its website users a better experience
- Support its Advice Line advisors
- Provide user choice with web and mobile interfaces
Using our V-Person solution, Age UK has:
- Improved discoverability of a large amount of online content
- Given people more ways to easily interact with and find information
- Reduced Advice Line call by resolving easy-to-answer queries online
- Proactively begun testing new innovations to better meet the charity’s goals