Creating great customer experiences
Great customer experiences don’t happen accidently. Organisations across all industries are looking to ensure they can deliver the level of experience their customers not only expect but demand. Brands are all too aware of the correlation between customer experience and financial health.
The battle to create a great customer experience is dependent on ensuring that organisations can use any technology, platform, system, and application that they choose. This requires a way to architect and tailor their own AI ecosystem, that meets their organisation’s protocols, compliance, and risk profiles coupled with the adoption of the right technologies to deliver on their goals.
Conversational AI ecosystem
The conversational AI ecosystem, delivering highly personalised chatbot and voicebot interactions between a brand and customers, on the customer’s terms of when, where and how, is now the norm. This requires organisations to ensure they are using a platform that is agnostic.
Being locked into a single technology provider will not deliver the best conversational AI solution. The most effective and impactful conversational AI solutions bring together the best specialised applications and models to seamlessly integrate with internal and external data sources to ensure the best output.
API economy
The API economy is enabling the next generation of conversational AI solutions to be accessible and affordable to organisations of all sizes across all industries. The seamless integration of different, specialised applications and technologies from various providers, including LLMs, enables organisations to use the top performing features and functionality from each. This ends the need to rely on the traditional single ‘one stop shop’ offers from large organisations, that are unlikely to excel in all areas.
V-Studio platform
Ensuring companies can pick and choose the best tools for their specific needs to deliver the best conversational AI solutions is the foundational premise of Creative Virtual’s V-Studio platform.
Using V-Studio gives organisations direct access to high-quality, specialised tools, applications, platforms, and models, all from one place. This single management and orchestration platform means organisations can curate and control great customer experiences, in one place, but using the tools and applications of their choosing.
Creative Virtual’s ecosystem
The API economy is the key to maximising the customer experience economy. Creative Virtual’s ecosystem approach gives organisations control and choice over the technology and applications they want to use.
V-Studio is a platform that provides a single, fully integrated system to create best of breed conversational AI solutions that will ensure chatbots and voicebots engage in the highly personalised, accurate and consistent customer conversations that are expected.
Organisations are in full control when using V-Studio. Whether an organisation chooses a mix and match approach of curated and generative AI content or wants to enable sales transactions to happen within the chatbot, or even activate specials, promotions or cross sell opportunities, the next generation conversational AI chatbot and voicebot platform can do it all.
