One of the world’s largest banking and financial services organisations, uses Creative Virtual’s V-Person and V-Studio solutions to deliver customer support that is:

• Customised
• Personalised
• Language aligned
• Culturally sensitive

Since the implementation of a single virtual agent in 2009, our partnership has expanded with V-Person solutions now deployed:

• Across multiple business divisions 
• In 17 countries on 4 continents around the world 

The financial services provider had two priority objectives:

• Improve the user experience
• Reduce calls to the contact centre.