Employees expect their work experiences to be the same as they have in their social life.

Enabling employees to self-serve when and where they need greatly improves their work experience, reduces support costs and improves productivity and efficiencies.

Creative Virtual’s V-Person virtual agents and chatbots ensure that employees have easy, immediate, anytime access to personalized information.

Our V-Person solutions deliver better user experiences including:

• IT Support
• HR Support
• Employee Onboarding
• Employee Role Support

Customers expect access to information and support, and immediate resolution to their needs – anytime, anywhere and on their terms.

They must be able to engage with brands quickly and efficiently, get answers to their questions and troubleshoot issues whenever they want on their platform and application of choice.

With Creative Virtual’s V-Person, you can unlock your existing knowledge to power virtual agents and chatbots. Couple this with generative AI capabilities and ChatGPT and give your customers smart self-help options available anytime, anywhere.

V-Person is designed to be complementary to the system and processes you already have in place and enable you to provide an extremely personalised self-service experience.

Our V-Person can help customers by giving them the information they require, perform actions on their behalf (place an order, cancel an order, make a payment etc), and do this in the user’s language of choice.

Customer contact centres are an important tool for your customer experience strategy. They are an investment in your customers.

The effectiveness of a contact centre requires the right recruiting and training of staff to ensure the necessary tools are available for agents to meet the needs of customers.

With V-Person chatbot, virtual agent, and live chat solutions from Creative Virtual, you can provide agents with conversational AI solutions that give them an extra edge in providing customers with quick, personalised and appropriate service.

Whatever channel agents are delivering customer support on – phone, email, social media, SMS, messaging apps, live chat – Creative Virtual’s conversational AI platform enables them to quickly access the information they need. This improves the experience of the contact centre agents and empowers them to deliver better experiences to customers.

Connecting with current and potential customers and meeting their information needs is critical to building loyalty and strong relationships.

Engaging current and potential customers with proactive interactions at scale, that are personalised, and tailored for each stage of the buying journey, enables more effective and efficient lead generation and creates a brand connection.

Our V-Person and V-Studio allow businesses to be alongside customers at every stage of the buying cycle, providing them with personalised, relevant marketing activities and tailored sales information to assist them in their decision making. Businesses can follow up on more leads and create instant personal connections to drive their business growth.